Facility Reviews Summary
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- 5.0 (Excellent)
- 4.9 (Excellent)
- 4.9 (Excellent)
Excellent service in terms of communication and reliability. I am from the West Coast, so I was a bit worry about finding a storage place for my daughter. Mark and his team made the process very smooth and time efficient for me. Thank you!
I would highly recommend!
Neat, clean, good security, friendly staff. Hours were good. Units accessible. Price was a little more than at other facilities, but you get what you pay for.
Great experience, super easy!
Absolutely great customer service!
This is not your ordinary storage facility! Highly recommendable!
What more can I say except that this facility is exceptional|! I had to move my daughters' dorm things due to a medical situation during the middle of the semester and then again send her things 4 months later to my parents who live in the US but in another state. I live overseas and was having to navigate nearly everything from abroad and having to ask them for help with many aspects. The manager, Mark, and his assistant manager, Courtney, were unbelievably helpful and attentive! They went above and beyond so many times and I honestly could not have done it without their incredible efforts. This is not your ordinary storage facility. This is a full service storage facility where customer service takes on a whole new meaning! I would definitely recommend!
william F Murphy
Mark gave us all and proper info
So far so good. Our 2nd time with Mr. Storage.
Should be using you in 6 months
Clean. Great customer service
So far so good. I am a new user. Friendly staff!
Courteous and competent service
Quick, clean, and convenient!
I have never used public storage before so I do not have anything to compare my experience with. Responses were very timely, move in process was simple and quick, prices were comparable to other storage companies in the area. I like that the entire facility is climate controlled. Would definitely recommend!
The 10 x 10 unit I rented ( #1550) did not have the same sized door as the 10 x 10 unit that is showcased. I would have liked to been made aware of that before I rented the unit. The woman working offered one on the second floor with the advertised sized door, but we needed & paid for the 1st floor. I feel that the unit should not be priced the same as the others, especially since the entrance door is a quarter of the size of the other 10 x 10's. It just had that feeling that we were being tricked because its very obvious that there are not that many 10x10 units with such a small door on the 1st floor.
Perfect location with friendly staff
I found the facility in Havertown to be cleaned, organized and to be secure. However I feel that they are overpriced for what they offer. The hours of availability are very limited ... only open to 7 on the weekdays and then only open to 4 on the weekends. There is no after-hours access to the facility and it makes it extremely inconvenient to conduct business at the facility. In light of the fact that many people move on the weekend, the limited hours make it difficult to accomplish the things that need to be done. Based on that and the cost I would not recommend the facility to a friend. I would recommend a facility that has more availability to be able to access your belongings at all different hours of the day.
Fast, friendly service, clean facilities.
Renting a storage unit was easy and satisfying. There were no surprises and once I figured out how to uses the access code, visits were a breeze.
TERRIFIC CUSTOMER SERVICE
Clean building- and maintained very well
Helpful managers that take good care of you
Easy building to access
Indoor storage is a bonus
Don't rent anywhere else- this is the best place
The guy at the front desk was sooo nice and helpful! The whole process from getting a locker to moving stuff in and out was so easy and stress free! Thank u! Appreciate the great customer service.
Today I stop in for a unit and met Mark Who was so kind and understanding to my wishes and truly made my day Many Thanks .
Moving Made Easy
The customer service is excellent. It took a couple of tries to get my code to work due to a glitch in the computer system, but now everything is working well. Very clean, bright and easy to use. Our moving experience has been made easier because we decided to use Mr. Storage.
The entire transaction was easy and enjoyable. The personal are pleasant and knowledgeable. The facility looks very nice. There were concerns from the local residents when we heard it was coming. The end result is a building that is attractive and the earth tones help it fit into the landscape. The building presents itself very well.
Great new facility with accommodating staff!
We used this facility to temporarily store items while in between apartments and it was convenient to access, clean and the staff was very helpful with the experience.
Ron did a fabulous job setting us all up, considering it was so busy!
I do recommend moving in or out on a week day or early/later in the day due to one elevator availability.
Excellent service, clean and easy registration !
I have lived in quite a few states and used storage but this has been my best experience.. from the follow up phone call from Mark and all details about the unit. Great building, clean and not spooky when you have to go up on upper floors.
Best in the area! Cadillac of storage units!!!
The main manager of the facility, Mark, was awesome. Great customer service. Remembers your name which you don't see much in customer service, anymore. The weekend manager was just as good. I missed his name. He held up closing for us one day to put stuff into the facility. It was so appreciated, he didn't have to do it.
Very clean facility, and all who work there couldn't have been nicer. Great way to store our sons dorm stuff for the summer.
Clean, safe and easy access.
Quick, Courteous Service
I was greeted by the manager the minute I walked into the office and my questions were answered quickly and completely. The building is very clean and I was impressed that my storage area is climate controlled.
Made move easy
Ron was an excellent salesperson. He made the move easy and he took extra care to make sure we understood process.
Great customer service
Worked with me on what i needed, I would 100% recommend
Cindy (Harry) C.
I Love This Place!!
After renting 27 years at P. Storage - This is a breath of fresh air!! Truly Professional!!
Easy and Convenient!
Easy and Convenient! Everyone has been helpful. A very good experience.
Nice Facility And Service!!
More than exceeded my expectations.
Very cool storage place, I didn’t expect it to be so bright and clean. The ceilings are so high that I didn’t need to rent as much space as I thought I needed.
Warm & Friendly Service
Clean Facility - Unusual for storage places
Janice - Carol's sister - sharing unit.
Ron is my Storage Guru.
All Good! Great Service!
Considering a 5x10 unit
Asst. P.M. Ron is the best! Friendly - helpful - Patient to help me know what I need.
Easy Transition, Clean and safe
Easy Transition, Clean and safe
I looked around at other storage units in the area and found that nothing compares to the brand new Mr. Storage in Havertown. Mark the manager was very helpful showing me the different sizes available. I was impressed with the sliding glass doors and the security cameras, it’s like a hotel for my stuff.
New, clean, high tech security, friendly manager...
Great place (like a hospital). Great, helpful personel
Fac. State of the art with great staff -Mark,Dan,Ron,Bob