Facility Reviews Summary
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Quality - 4.7 (Excellent)
Customer Service - 4.9 (Excellent)
Convenience - 4.8 (Excellent)
Just obtained a Unit ...
This was our first time getting a storage unit and just wanted to say dealing with Randi was a breeze she had more patients with my husband than I did with all his questions!!! LOL
Absoulutly
Randi was more than great at here job i wish all
Customer service was like her.
I recommend highly...I had a very good experience here...
The unit was very clean, the staff was helpful, and access to facility was extremely easy...I used this place for 7 months, and I would again....
Randy was a wonderful helpful person
Had no problems or worries. Thanks
Melissa Kromchad
10/09/18
Nice place, I will be back if I need it again
Never had a problem storing here. If I ever need anything again I will come back. Thanks!
Need motor vehicle storage
Randi Morgan was always very helpful and professional. She is a great asset.
My stuff was safe for the months it was rented
Nice staff, explains everything, love'em all
Dominique McQuilkin
03/23/18
Christopher Moats
02/02/18
Anthony Cassello
11/30/17
Anna Cardullo Amadoro
11/22/17
Would like to plug in lighting
Jessica Gonzalez
11/10/17
Kimberly Dimitri
10/16/17
Randy was great to work with! Thanks!
Texting when payment is due was really helpful!
Thomas
Great unit and convenient access!
Would use again. I recommend having an emergency contact since access hours are longer than office hours
Randi is a very professional manager
Everyone i met was very helpful and polite...
Moving is very stressful and having people that are courteous is extremely helpful...Thank you staff
I have only great things to say about Ms. Randy, she has assist me every time I needed her, and I appreciate that. I know she has to handle a lot of different personalities and different attitudes from customers. I seen how she dealt with an irate customer in person how she handles herself, very professional, very calm, respectful and remained polite, I really appreciate her, thank you. She deserves a bonus after seeing her handle that customer.
Thank you for your service
I appreciate everything. Very convenient
Great service! We will recommend
James St Martine
09/23/16
Randi is so polite and kind and helpful!
Randi is very professional. Easy to access. The climate controlled building is outstanding
Elizabeth Chiavaroli
08/26/16
Overall I am happy with the facility. I am able to drive right up to the unit. Good payment options and Randi is helpful.
Hassle Free Storage
This is my second time renting Mr. Storage in south philly.
There are no hassle getting you sign in. It is made very clear of there
policy and procedures. The storage office and the total storage complex is clean. Very professional servicing.
In a Heartbeat
What can I say except thank you so much for 15 great years at your facility...I will miss you and your always welcoming and friendly smile!
My experience with Mr. Storage located at 2515 S Front St is always a great experience and Randi I can't say enough about her. She so a very professional and she does a great job and that's why I always use that location.
Manager Response on October 20, 2015:
This is always great to hear. Thanks for renting with Mr. Storage.
Truly Great Experience
Randi and the crew at S.Philly have always gone above and beyond to keep the property in stellar condition....and make my stay there as comfortable as could be!
Manager Response on October 20, 2015:
Thanks for the nice post. We work daily at cleaning and keeping the site in great shape. We appreciate your business.
THANK YOU VERY MUCH!
I cannot say enough good things about my experience with this facility over the past 14 years...I am moving to another area of the city and will use Mr.Storage again...a special thanks to Randi for her excellent care while I was here!
Manager Response on October 20, 2015:
Wow 14 years. Thanks so much for your continued business. We truly appreciate your business. We look forward to you moving to our other Location.
Very helpful,answered all my questions.
Truck arraived on time,easy move-in.
Manager Response on October 20, 2015:
Always nice to hear. Thanks for using Mr. Storage. Glad our Free Pick up service worked nice for you.
GREAT EXPERIENCE AND SERVICE
The unit rented was only needed for a short period of time, but the manager, Randi, was very helpful every step of the way. She was very instrumental in helping me set up the unit all via email and phone conversations. She stuck to protocol when we no longer needed the unit but somehow the keys went missing. She worked very closely with me to get things set in motion to allow us entry and expedited things as best she could. We couldn't be happier with our experience and will come back if the need for storage in that area are needed in the future. THANK YOU!!
Manager Response on October 20, 2015:
Sorry for the late reply but it is awesome to hear you enjoyed your stay. Thanks for the positive feed back. We look forward to helping you in the future.
highly recomend!!!
i used a unit for two and a half years, first a large one, able to switch to a smaller one.the young woman Randi who always was there for me was so helpful, professional,and kind , she made every decision and my time there so easy for me. i would have no problem recommending them to anyone and would surely use them again when needed, thank you!
Manager Response on March 24, 2015:
We appreciate your business over the years and wish you luck with your move. We look forward to seeing you again. Thanks for the kind words.
Great experience
The manager is helpful and she does not bend. I appreciate stern and efficient staff members because you know they will not bend for you nor anyone else and all protocols will be upheld to ensure your possessions are secure. I will be using them again.
Manager Response on March 19, 2015:
Thanks for the great facility review. We are glad to hear you will be using us again in the future.
Manager Response on March 5, 2015:
Thank you for the facility review. We strive to provide the best service. Please give us a call with any question. Thanks again.